Returns + Refunds
Returns can be made within 14 days of you receiving your order, after 14 days we can no longer accept a return. If you'd like to make a return please contact us via email: enquiries@noodleandmars.co.uk within 7 days of receiving your order. Once we have confirmed your return you will have 7 days to ship your returned item(s).
Items must be unused, unwashed, in perfect condition and remain saleable. We recommend trying items on your clean pup indoors, incase you do need to make a return. We regret that we cannot accept returns or exchanges for goods that are not in perfect condition.
Please ensure your return includes your:
- Order Name
- Order Number
- Email address used to place your order
Buyers are responsible for return shipping costs. We advise you use a trackable shipping service or purchase shipping insurance as we do not accept any responsibility for lost items.
If your return is approved, your refund will be processed and a credit will be automatically applied to your original method of payment within 7-10 business days.
In the unlikely event that your item(s) arrives to you damaged or faulty this may be returned for a replacement or full refund, please contact us when you receive your order
All sale items are non-refundable and non-exchangable.
We are not able to accept exchanges.